Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

About Us

This is the online store of Hawk Triathlon USA Inc. DBA Hawk Racing Inc.

Hawk Racing Inc. 5002 Lena Rd. Unit 112 Bradenton FL 34211

We can be reached via e-mail at usa@hawk-racing.com, via mail at the address above. You can also reach us by telephone at 1-941-209-1790 between Monday – Friday EST 9am-5pm.

Privacy

We collect the following information from you, when buying on our online store

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

• We use "cookies" to enhance your experience and gather information about visitors and visits to our websites. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, and to supply catalogs upon request.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Consumers can access this information by e-mail us at the above address, write to us at the above address, writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, please contact us at the above addresses or phone number.

Payment Gateway is provided by PayPal or Authorized.net depending on the payment type you use. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. You can also call use to place and order if you prefer this payment method and we will collect all needed information including Credit Card information to fulfill your order. If we decide to change our privacy policy, we will post those changes on this page.

We respect your privacy and do not sell or share your information with third parties.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. By using our site, you consent to our privacy policy. If you have any questions, please contact us.

Shipping

We will ship all products within the United States via USPS or FedEx. For USPS shipments we use stamps.com as our processing facility. We ship within the USA or to any other country without a Hawk Racing distribution. All orders outside the USA can not be processed via our online shop. Please email usa@hawk-racing.com if you would like to purchase our products from a country without a Hawk Racing distribution. All orders outside of the United States must be paid using PayPal.

Warranty Information

IMPORTANT: WARRANTY AND RETURN POLICY FOR HAWK RACING PRODUCTS.

If you continue with shopping, you agree to accept the following warranty and return policy. Please note Hawk Racing products bought through unauthorized dealers (eBay etc.) carry NO WARRANTY and are sold 'as is'. If you have any questions about locating authorized dealers, please view the dealer list or feel free to give us a call.

Manufacturing problems are rare with Hawk Racing products. However, our warranty for all products is 2 years except bottom brackets, derailleur pulleys and custom clothing against manufacturer's defects. Eligibility for warranty is determined at the factory by Hawk Racing USA.

If a manufacturing problem is determined, a proof of purchase date will be requested from you and if you have returned the product within the first year, the policy is to repair or replace the product at no charge.

We do not offer refunds. Our warranty does not cover accident, misuse, or just plain bad luck. All Hawk Racing products have an intended purpose, if the product is used outside of that purpose, it will not be warranted and Hawk Racing cannot be held responsible for any damage that may occur in the process.

In addition, Hawk Racing will not be held responsible for any bodily injuries or damage of property resulting from use of our products. If you are experiencing a problem with a Hawk Racing product, you should give us a call at 941-209-1790 (9am-5pm M-F EST) or send an email to usa@hawk-racing.com

NOTE: When sending in an item for warranty, PLEASE remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. If you fail to remove these items, we are not responsible if they are lost or damaged. THERE IS A $25 CHARGE PER WHEEL FOR TUBULAR TIRE REMOVAL!!! Under any circumstance, if we replace the product (be it warranty or crash replacement) the damaged product will not be returned but will instead be destroyed. Warranty does not offer any cash refunds. *Conditions apply

For more information please visit our wesbite at www.hawk-racing.com / Company / Warranty Policy

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Hawk Racing Inc. reserves the right to change its payment procedures at any time without prior notice to you.

Store Hours

Hawk Racing customer service is here to help you. Our office hours are Monday through Friday, 9:00 a.m. to 5 p.m. EST. If you have any question regarding fitting or finding the right products for you, please contact us and will gladly assist with your order.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Hawk Racing Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of Florida of Hawk Racing Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Hawk Racing Inc. with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Hawk Racing Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Hawk Racing Inc.. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.




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